Watch the Online Video Course ITIL - The Information Technology Infrastructure Library (ITIL) has become the
standard framework for the IT service industry. In this course,
instructor Mark Thomas explains what ITIL is and how it can help align
IT services with the needs of your organization. The course is comprised
of eight modules, drawn from ITIL objectives that follow the phases of
the service life cycle. Mark explains the key principles, models, and
concepts behind the ITIL model of service management, and then dives
deep into the life-cycle processes, from business-relationship
management to problem management, using real-word examples from his own
career.